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Communications platform

Hybrid: The perfect blend of UC

Sangoma’s hybrid unified communications solution sits at the crossroads of reliability and flexibility. Our hybrid UCaaS seamlessly blends the mobility of the cloud with the on-premises systems' local survivability, offering the best of both worlds.

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Hybrid UC at a glance

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Built-in business continuity

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Voice-optimized call routing

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Controls for end-to-end communications support

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99.999% uptime

How hybrid unified communications works

Our hybrid UCaaS is powered by our unique cloud architecture, which includes our on-premises StarBox® appliance and cloud-based network backbone components. This blend of cloud and on-premises ensures unparalleled scalability, flexibility, and reliability for your business communications.

  • Local survivability
  • Multiple failover options (4G LTE / POTS lines)
  • Multi-location flexibility
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What you can do with a hybrid UCaaS

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Call control

Businesses can optimize call control and enjoy flexible routing with Sangoma phones and select third-party phones. Additional features include:

  • Call transfer, park, and intercom
  • Paging and group paging
  • Ring groups

Voicemail and SMS

Voicemail and messaging are vital for ensuring no important communication is missed. Our hybrid system offers:

  • SMS
  • Voicemail groups
  • Voicemail-to-email
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Collaboration

Collaboration drives efficiency within a business, and our hybrid system helps facilitate business collaboration through features like interaction with packaged applications, faxing and mobile faxing, unlimited conference calling, softphone and home office extensions, as well as:

  • Custom CRM integrations
  • MS Teams integration
  • Voice and video conferencing

Advanced contact center

Gain access to features like multi-layer cloud auto attendant as well as time-based call routing with our contact center bundle. Reduce costs and ensure uninterrupted service delivery with additional features such as:

  • Custom music / Message On Hold (MOH)
  • Extension user rights
  • Line pooling and bursting
  • Presence management
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